Operations & Support Assistant

Summarised Job Specification: Operations & Support Assistant

Job Description:

The Company expects an Operations & Support Assistant to fulfil, amongst others, the following high level roles:

In general assist with the overall support and operations of GLOVent Solutions.

Specific roles & responsibilities include:

    1. Operations Assistance Assisting with the day to day operational requirements of the business - which include :
      • Implementation of clients and activation of products and/or services.
      • Updating and maintenance of company and client templates & systems.
      • Formatting and capturing client and other data.
      • Monitoring of system performance and identification and resolution of system errors.
      • Maintenance of system and other company operational records and data.
    2. Client Support Assist the Support Manager with the general support of clients on the GLOVent products and services, which include:
      • Realtime assistance to clients and other parties using the GLOVent products and services. This includes on the phone, email and other available channels.
      • General assistance to Account Managers with the servicing of their clients.

Candidate Skills & Ability Requirements:

The ideal candidate for the role of Operations and Support Assistant at GLOVent Solutions should have the following skills and abilities:

    • Basic understanding of IT, Computers, Web Applications, Standard Software Packages like office, mail clients etc.
    • Advanced Excel and Word processing programme skills. • HTML, Photoshop and MySQL experience advantageous
    • Professional and Friendly Customer Communication skills through all channels, specifically on the phone and over email / online tools.
    • Ability and patience to listen to client problems and to talk / guide them to a solution.
    • Ability to prioritise tasks and client requests.
    • Extreme attention to details and ability to do repetitive tasks accurately.
    • Someone who takes pride in their work.
    • Education:
      • Grade 12 secondary education.
      • No formal tertiary education is required, but training in IT / Computer Systems and Client Support would be beneficial.
    • Experience:
      • 4 years administration experience and client liaison preferred
      • Previous experience in IT, Computer Systems and Client Support would be beneficial.

Please forward your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.